Universal Sales Agent
Blue position
Personally helps assigned customers find suitable products or services from trusted suppliers.
Responsibilities
- Receive private buyer requests assigned by the system or supervisor.
- Accept requests within the required response time.
- Contact buyers and confirm exactly what they need.
- Search existing ChampConnect listings and sellers first.
- Contact suitable suppliers and confirm availability, price and location.
- Provide suitable supplier options to the buyer.
- Upload evidence of supplier options and communication.
- Follow up until the buyer confirms whether they were assisted.
- Keep buyer details and private requests confidential.
- Update every request status correctly.
- Escalate difficult, suspicious or overdue requests to the supervisor.
- Never approve their own work or commission.
Performance measurements
- First-response time.
- Requests accepted.
- Requests completed.
- Successful assistance rate.
- Buyer satisfaction.
- Quality of supplier options.
- Overdue or abandoned requests.
Suggested starting target: Handle 5–10 buyer requests per working day, depending on complexity.
Apply as Universal Sales Agent