ChampConnect

Delete Your ChampConnect Account

Champ Online Mall (Pty) Ltd, operating as ChampConnect — Botswana.

Last updated: 21 August 2026

This page explains how to request deletion of your ChampConnect account and the data associated with it. You can delete your account yourself inside the app, or send us a deletion request by email. Both methods are free.

Method 1 — Delete in the app

  1. Sign in to your ChampConnect account.
  2. Open Profile / Account.
  3. Tap Settings.
  4. Tap Delete Account.
  5. Confirm the deletion.

Signed in already? Go to Account Settings.

Method 2 — Request deletion by email

Send an email from the email address registered on your ChampConnect account to support@champconnect.co.bw with the subject line:

Delete My ChampConnect Account

Identity verification may be required before we action the request, to make sure the account owner is the person asking for deletion.

Email a deletion request

What gets deleted

  • Your user profile and account details (name, email, phone, avatar).
  • Your listings and product content.
  • Images and other media you uploaded.
  • Your Buyer Requests.
  • Saved searches, wishlists, browsing history and notification settings.
  • Other content associated with your account.

Deletion is permanent and cannot be undone.

What may be retained

Limited transaction, fraud-prevention, legal, security or financial records may be kept only where the law requires it. ChampConnect retains such records for 7 years, in line with Botswana tax and financial record-keeping requirements. These records are securely restricted, are not used for marketing or profiling, and are deleted once the applicable retention period ends.

How long it takes

Account deletion requests are processed within 7 days of receiving the request (or of completing identity verification, where verification is required). You will receive a confirmation once the deletion is complete.

Need help?

Read our Privacy Policy or visit our Contact Us page. You can also email support@champconnect.co.bw.

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