Refund Policy

1. Platform services

Payments for featured listings, billboard campaigns, listing add-ons and premium store subscriptions are reviewed before activation. If a payment is rejected or a paid service is never activated, you are entitled to a full refund.

2. Active services

Once a paid promotion goes live, it runs for the period purchased and is generally non-refundable. If a service fails through a fault on our side, we will either restore the remaining period or refund it pro-rata.

3. Purchases between users

ChampConnect is a marketplace. Refunds for goods, services or rides are agreed directly between the buyer and the seller or driver. Report problem listings and we will act on sellers who breach our terms.

4. Requesting a refund

Email support@champconnect.co.bw or message us on WhatsApp with your payment proof within 14 days. We respond to refund requests within 7 working days.