Support Knowledge
Champ Program — Agent Brief
Quick reference for support agents. Use this to answer Champ Program questions consistently. Last updated: 26 June 2026.
One-line summary
The Champ Program rewards users for registering active sellers on ChampConnect. More active sellers = higher tier and bigger rewards.
Special promotion
🎉 Register 500 active sellers → WIN P2,000 (one-time cash bonus, paid after verification).
Tiers
🥇 Gold — Ambassadors
- Target: 700+ active sellers
- Highest commission rate, priority payouts
- Ambassador badge & public recognition
- Requires passing a qualifying interview
💎 Platinum — Sales Agents
- Target: 300–699 active sellers
- Elevated commission, monthly performance bonuses
- Sales Agent badge, priority support
🥉 Metal — Affiliates
- Target: under 300 active sellers
- Standard 20% commission on referred seller subscriptions
- P3.33 per referred seller with at least one active listing
- Monthly payouts (minimum BWP 50)
What counts as an 'active seller'
A referred user who (1) completes registration AND (2) publishes at least one listing.
Self-referrals, duplicate accounts, and inactive sign-ups do not count.
Rules & conditions
- Only active sellers count toward tier targets.
- Self-referrals and duplicate/fake accounts are disqualified.
- Gold (Ambassador) requires passing a qualifying interview.
- Payouts are monthly via mobile money or bank transfer.
- ChampConnect may verify referrals before paying promo rewards.
- Tiers are recalculated automatically from the active-seller count.
How a user joins
- Sign up on ChampConnect.
- Open the Affiliate dashboard at
/affiliate. - Copy the referral link or share the QR code.
- Track active referrals and tier progress on the dashboard.
Common questions (canned answers)
Q: When do I get the P2,000?
After you hit 500 verified active sellers. ChampConnect verifies the referrals, then pays out via mobile money or bank transfer.
Q: My referral signed up but doesn't count — why?
They must publish at least one listing to be counted as active. Ask them to post a listing, then the count updates automatically.
Q: How do I become an Ambassador (Gold)?
Reach 700+ active sellers, then pass a qualifying interview with the ChampConnect team.
Q: When are payouts made?
Monthly, with a minimum payout threshold of BWP 50.
Q: Can I refer myself or use multiple accounts?
No. Self-referrals and duplicate/fake accounts are disqualified and may result in removal from the program.
Escalation & contacts
- Email: support@champconnect.co.bw
- WhatsApp: +267 71 477 419
- Public page: /champ-program